Refund & Return Policy

1. Our Promise to You

At ArizonaCorner, your satisfaction is our priority. Every order is handcrafted and personalized with care. If you’re not fully satisfied—whether due to a defect, a change of mind, or any other reason—you may return or exchange your item under the policy below.

2. What Items Are Eligible for Return or Exchange?

2. Eligibility for Return or Exchange

All items (personalized & non-personalized) are eligible if they are:

  • New, unused, unwashed, and undamaged

  • Returned with all original packaging, tags, and accessories

 Accepted for both defective and non-defective reasons

Return window: 30 days from the date your order is marked delivered (per tracking).

3. How to Start a Return or Exchange

Step-by-step:

  1. Contact Us First:
    • Email support@arizonacorner.com or call +1-931-905-1607.
    • Provide your order number, details of the item(s) to return/exchange, and (if applicable) a brief description of the reason (e.g., unwanted, wrong size, personalization error, defective, damaged).

  2. Receive Instructions

    • We’ll respond within 1 business day with return steps and a prepaid shipping label (free).

  3. Prepare Your Return

    • Pack securely with all packaging/accessories

    • Attach the return label

    • Drop off at the assigned carrier (USPS/UPS/FedEx).

4. Exchange Policy

  • Exchanges available within the same 30-day window.

  • Processed once the original item is received & inspected.

  • Free shipping both ways (return & replacement).

5. Condition Requirements

  • Items must remain unused, unwashed, and unaltered with personalization intact.

  • Items showing wear, washing, or missing packaging are not eligible (unless defective/damaged on arrival).

  • Unsellable returns may be shipped back to you.

6. If Your Item is Defective, Damaged, or Incorrect

  • Report within 7 days of delivery with photos.

  • We’ll verify and send a free return label.

  • Choose: full refund or free replacement.

  • All shipping costs are covered by us.

7. Free Returns & No Fees

  • Free return shipping with a prepaid label.

  • No restocking fees — you receive a full refund of the purchase price.

8. Refund Processing

  • Refunds issued within 5 business days after inspection.

  • Returned to your original payment method (PayPal or card).

  • Email confirmation sent once processed.

9. Non-Returnable & Final Sale Items

  • Unless marked final sale on the product page, all items are eligible under this policy.

  • Even custom & personalized items are returnable if new and unused (unlike many stores).

10. Your Responsibilities

  • Double-check order details (personalization, address, product) before checkout.

  • Always contact us before sending back an item (unapproved returns cannot be processed).

  • Include all accessories & packaging for full eligibility.

11. Contact & Support

For all return or refund questions, contact us:

  • Email: support@arizonacorner.com
  • Phone: +1-931-905-1607
  • Address: 31655 Military Rd, Auburn, WA 98001-3129, USA
  • Support Hours: Monday–Saturday: 8:30 AM–7:00 PM, Sunday: 10:00 AM–2:30 PM

ArizonaCorner – Turning Everyday Memories Into Treasured Keepsakes.